Shipping policy

Orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

⸻

Shipping costs are calculated at checkout based on your location and selected shipping method.

• Domestic (U.S.): 3–7 business days after shipment

• International: Delivery times vary by destination

Please note that delivery estimates are not guaranteed and may be affected by carrier delays.

⸻

All Pokémon cards and collectibles are securely packaged to ensure they arrive safely. Cards are shipped penny-sleeved, top-loaded (when applicable), and protected with additional packaging materials.

⸻

Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

⸻

Once an order has been handed over to the shipping carrier, we are not responsible for delays, lost packages, or theft. If an issue occurs, we recommend contacting the carrier directly using the provided tracking information.

⸻

If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery at Dylan@thedealden.shop with your order number and clear photos of the issue and packaging so we can evaluate and assist.

⸻

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the item price or shipping cost.